Upon rewriting our contractors’ communication templates based on his training:
- Response time from stakeholders on feedback requests reduced by more than 80%.
- Feedback quality improved so that the first response was routinely actionable.
- Typical request approval cycles shrunk to 3 days, vs. 10+ previously.
The improvements were so immediate and dramatic that within a week of implementing them on a pilot project, our team began redesigning communication templates on other projects within our overall service.”
Year first hired: 2008 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity
