Promoting Telemarketing Experience in Resumes and Job Interviews

Promoting Telemarketing Experience in Resumes and Job Interviews

Here are some qualities that you can promote on paper and orally if you have worked as a telemarketer.


  • Communicate effectively with customers from all wealth ranges
  • Skilled at building rapport and influencing others
  • Used a persuasive strategy of benefit statements, dealing with concerns, asking for a decision
  • Listen well with good attention to timing, attending to both facts and feelings
  • Used recognition successfully to motivate giving
  • Praised for clear, articulate speech and speaking with enthusiasm
  • Achieved goals even when dealing with difficult personalities
  • Dealt well with rejection; maintaining a positive attitude and immediately dialing next number


  • Trained callers on techniques of persuasive selling
  • Used positive attitude and challenging goals to motivate colleagues to meet daily goals

Goal oriented

  • Achieved recognition in a competitive environment by persisting in pursuing sales goals
  • Work well independently and on a team
  • Manage time well

Positive personal qualities:  Identified as

  • Loyal: worked at this job for 3 years, with consistently improving results
  • Serious about work, prepared well for tasks
  • Confident, eager to do a good job
  • Friendly, courteous and personable
  • Trustworthy and reliable

tclark administrator

Thomas Clark, PhD, President of CommuniSkills and Professor of Management at Xavier University, has been a writing and oral communication consultant for a wide variety of businesses including Procter & Gamble, “the business writing capital of the world,” where he has led over 500 business communication workshops. He has also taught workshops for other Fortune 500 companies, including General Electric, Microsoft, Nestle, AK Steel, General Cable, Mars Petcare and Kellogg. He has published three books on business communication and one on career strategies. He has been honored with two Teacher of the Year awards at Xavier, and The US Small Business Administration has recognized him with three national awards for teaching excellence in the field of entrepreneurship. He earned his doctorate at Indiana University and is certified as an instructor in both Crucial Conversations and Crucial Accountability. Richard Zaunbrecher, BChE, MBARichard Zaunbrecher, BSChE, MBA, Vice President and Director of Communiskills’ Boston office, has a diverse background that allows him to understand and give constructive feedback on a broad range of business communication issues. He first learned sound business communication principles at Procter & Gamble, the business communication capital of the world. He has worked with CommuniSkills for 25 years and has taught both oral and written communication skills to a variety of businesses including Microsoft, Safeway, P&G dos Brazil, Gillette, AliCorp, Credit Suisse First Boston, Coca-Cola, Citibank, Viacom, Clorox, KPMG, General Electric, Union Central Insurance, Clarica, Allstate, and Prudential Insurance.

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