Monthly ArchiveMay 2015

Limitations of PowerPoint & Storytelling for Critical Thinking

This blog briefly addresses two issues: 1) PowerPoint vs. Memos/Handouts and 2) Storytelling vs. Empirically-based Reasoning.

1.A PowerPoint presentation has inherent limitations that can impair its capacity to present logically complete arguments (when compared to memos). 1.It is design-centered rather than argument-centered, with an emphasis on layouts, company logotypes, and visual components–and room for a limited amount of text, including conclusions, rationales, data, and implications.
2.These features reduce the ability of creators and consumers of these slides to develop, defend, and evaluate whether the information communicated constitutes complete and coherent arguments, as compared to the creators and consumers of one-page memos. (See below).

2.The success criteria for a well-written one-page memo emphasize good thinking on paper, with a focus of audience-centered document design and argument. These criteria include 1.Through design and deductive reasoning, winning the all three moments of truth: skim, scan, and word for word.
2.Allowing readers to see a clear relationship between goals, findings/reasons, and steps.
3.Allowing readers to see if each claim, finding, or reason is supported by a clear rationale and data.

Storytelling vs. Empirically-based Reasoning
1.Storytelling is an excellent complement to, and not a replacement for, a well-reasoned argument. As the Heath brothers argue persuasively in Made to Stick, people remember stories, which serve as an excellent antidote to the “curse of knowledge,” a focus on facts so intense that the author loses sight of the need to consider reader preferences. On the other hand, stories, unsupported by facts, may lead readers to incorrect conclusions.

2.Writers should consider a variety of types of argumentation patterns in developing a coherent narrative for their proposals. These would include storytelling patterns, such as The Challenge Story (David vs. Goliath); the Compassion story (Good Samaritan); and the Creativity Story (McGyver), as well as more traditional argumentation patterns, including lead from strength, problem-cause-solution, and categorization (e. g, sales $$, geography, ROI).

Promoting Telemarketing Experience in Resumes and Job Interviews

Here are some qualities that you can promote on paper and orally if you have worked as a telemarketer.

Persuasive

  • Communicate effectively with customers from all wealth ranges
  • Skilled at building rapport and influencing others
  • Used a persuasive strategy of benefit statements, dealing with concerns, asking for a decision
  • Listen well with good attention to timing, attending to both facts and feelings
  • Used recognition successfully to motivate giving
  • Praised for clear, articulate speech and speaking with enthusiasm
  • Achieved goals even when dealing with difficult personalities
  • Dealt well with rejection; maintaining a positive attitude and immediately dialing next number

Coaching

  • Trained callers on techniques of persuasive selling
  • Used positive attitude and challenging goals to motivate colleagues to meet daily goals

Goal oriented

  • Achieved recognition in a competitive environment by persisting in pursuing sales goals
  • Work well independently and on a team
  • Manage time well

Positive personal qualities:  Identified as

  • Loyal: worked at this job for 3 years, with consistently improving results
  • Serious about work, prepared well for tasks
  • Confident, eager to do a good job
  • Friendly, courteous and personable
  • Trustworthy and reliable