Monthly ArchiveOctober 2011

“Wow, this is awesome! This is the best summary of P&G writing/thinking I’ve ever seen.”

“I use the concepts I learned from Tom’s CommuniSkills curriculum on an daily basis. It is the singlemost important training of my professional career. It was so valuable to me at P&G that I introduced Tom to GE, and CommuniSkills is now part of GE’s leadership program curriculum. Tom’s communication training is a “must have” for professionals who rely on written and oral communication to influence others.”

Upon rewriting our contractors’ communication templates based on his training:

• Response time from stakeholders on feedback requests reduced by more than 80%.
• Feedback quality improved so that the first response was routinely actionable.
• Typical request approval cycles shrunk to 3 days, vs. 10+ previously.

The improvements were so immediate and dramatic that within a week of implementing them on a pilot project, our team began redesigning communication templates on other projects within our overall service.”

Year first hired: 2008 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity