Learn to Write Reader-Friendly E-mail and Text Messages

Learn to Write Reader-Friendly E-mail and Text Messages

Participants in CommuniSkills workshops tell us they are increasingly living in a Blackberry world, where their managers, co-workers, and clients communicate a wide variety of messages via email and text messages. As a result, an important management talent is the ability to write short messages that read well on the small screens on which your co-workers and clients receive their messages.

Below is a link to a PDF document that gives expanded detail and examples of improving your email and text message communications.

Communiskills Effective Email.pdf

tclark administrator

Thomas Clark, PhD, President of CommuniSkills and Professor of Management at Xavier University, has been a writing and oral communication consultant for a wide variety of businesses including Procter & Gamble, “the business writing capital of the world,” where he has led over 300 business communication workshops. He has also taught workshops for other Fortune 500 companies, including General Electric, Microsoft, Nestle, AK Steel, General Cable and Kellogg. He has published three books on business communication and one on career strategies. He has been honored with two Teacher of the Year awards at Xavier, and The US Small Business Administration has recognized him with three national awards for teaching excellence in the field of entrepreneurship. He earned his doctorate at Indiana University and is certified as an instructor in both Crucial Conversations and Crucial Accountability. Richard Zaunbrecher, BChE, MBARichard Zaunbrecher, BSChE, MBA, Vice President and Director of Communiskills’ Boston office, has a diverse background that allows him to understand and give constructive feedback on a broad range of business communication issues. He first learned sound business communication principles at Procter & Gamble, the business communication capital of the world. He has worked with CommuniSkills for 25 years and has taught both oral and written communication skills to a variety of businesses including Microsoft, Safeway, P&G dos Brazil, Gillette, AliCorp, Credit Suisse First Boston, Coca-Cola, Citibank, Viacom, Clorox, KPMG, General Electric, Union Central Insurance, Clarica, Allstate, and Prudential Insurance.

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